Refund Policy

This Refund Policy applies to all purchases made on the YourSuperStore website, located at https://www.plush-lion.com. Your satisfaction is our priority. Please read this policy carefully to understand your rights and our procedures regarding returns and refunds.

General Refund Conditions

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Eligible Reasons for Refund

You may be eligible for a refund under the following circumstances:

• Damaged or Defective Items: If you receive a plush that is damaged or defective, please contact us immediately at holanight@holanight.com with photos or videos demonstrating the issue. We will assess the situation and make it right.
• Non-Conforming Items: If the plush you receive does not match the description or specifications on our website, you are eligible for a refund or exchange.
• Non-Receipt: If you have not received your order within a reasonable timeframe (typically 30 days from the date of shipment), please contact us. We will investigate the issue and, if the package is confirmed lost, offer a refund or reshipment.

Non-Refundable Items

The following items are not eligible for refunds:

• Sale Items: Items purchased during a sale or with a discount code are generally not refundable unless they are damaged or defective.
• Gift Cards: Gift cards are non-refundable.

Refund Request Process

To initiate a return, please contact us at holanight@holanight.com. You will need to provide the following information:

• Your order number
• A description of the item you wish to return
• The reason for the return
• Photos or videos (if the item is damaged or defective)

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You are responsible for the return shipping costs unless the return is due to our error (e.g., damaged or defective item).

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

YourSuperStore 123 Plushie Lane, Cuddleton, CT 00000, Wonderland Email: holanight@holanight.com Phone: +1-800-PLUSHIE

Director of Publication: Mr. Fluffykins Company Registration Number: RegNo-123456789 Company VAT Number: VAT-ID-987654321

Hosting Provider: CloudNine Hosting, 789 Server Street, Webville, WV 11111, Internetland