Shipping Policy

YourSuperStore ships plushies to customers within the United States and Canada. We are committed to delivering your cuddly friends as quickly and efficiently as possible.

Order Processing Time

Orders are typically processed within 3-5 business days. You will receive a notification once your order has been processed and is ready for shipment.

Shipping Time

Once your order has been shipped, please allow an additional 3-5 business days for delivery. Delivery times may vary depending on your location.

Shipping Costs

We offer several shipping options:

• Fixed Rate: A flat rate of $5.99 for all orders under $50.
• Free Shipping: Orders over $50 qualify for free standard shipping.
• Weight-Based Shipping: For large or heavy orders, shipping costs are calculated based on the weight of the items and your location. This will be displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery on the carrier's website.

Returns Policy

At YourSuperStore, we want you to be completely satisfied with your purchase. If you are not happy with your plushie, you may return it within 30 days of receipt for a full refund.

Right of Withdrawal

You have the right to withdraw from your purchase within 30 days without giving any reason. The withdrawal period will expire 30 days from the day on which you acquire physical possession of the goods.

Conditions for Return

To be eligible for a return, your item must meet the following conditions:

• It must be in its original, unused condition.
• All original tags and packaging must be intact.
• You must provide proof of purchase (e.g., order confirmation or receipt).

Non-Eligible Items

The following items are not eligible for return:

• Personalized or customized items.
• Items marked as "Final Sale".

Return Procedure

To initiate a return, please follow these steps:

1. Contact our customer service team at holanight@holanight.com to request a return authorization.

2. Pack the item securely in its original packaging.

3. Ship the item to the following address:

   YourSuperStore 123 Plushie Lane Cuddleton, CT 00000 Wonderland

Refunds

Once we receive your returned item and verify that it meets the conditions for return, we will process your refund. Refunds are typically processed within 7-10 business days and will be credited to the original payment method.

Return Shipping Costs

Customers are responsible for paying return shipping costs, unless the item is faulty or incorrect. In such cases, YourSuperStore will cover the return shipping costs.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at holanight@holanight.com. We will arrange for a replacement or refund, as appropriate.

Contact Us

If you have any questions or concerns regarding our shipping and returns policy, please do not hesitate to contact us at holanight@holanight.com or call us at +1-800-PLUSHIE. Our business address is YourSuperStore, 123 Plushie Lane, Cuddleton, CT 00000, Wonderland. Our Company Registration Number is RegNo-123456789 and our VAT Number is VAT-ID-987654321. Mr. Fluffykins is the Director of Publication. Our website is hosted by CloudNine Hosting, located at 789 Server Street, Webville, WV 11111, Internetland.